I read Michael Boltons blog about severity on bugs and it reminded me of a conversation I had with a couple of scrum masters recently, who were keen to start using severity on bug reports.
I have always questioned the use of severity and if it really is of any use mainly mainly because:
- Its very subjective
- There would be a tendency to never fix anything that is medium or low, as the term ‘low’ sounds unimportant. Why do unimportant work?
- Everything would be raised as high, as we all think our idea, or bug is the most important
Here is a Michael Boltons post about the way a lot of companies categorise the severity of bugs, and how this really impacts users, the company and the people in that company.
Its pretty blunt, and goes to extreme cases, but has a good point
Severity is different for all sorts of people. The impact a bug can have could be seen as not important, “Oh its just a design bug in IE, who uses IE anymore anyway?” . But if it makes us look silly it can reflect on the companies reputation and the way other departments view the development team.